DriftOps AI ("DriftOps," "we," "us," or "our") provides custom software architecture, development, and optimization services for small to mid-sized businesses. Our services include, but are not limited to: AI efficiency audits, workflow automation, custom software development, SaaS stack replacement, and ongoing platform optimization.
All services are provided on a monthly retainer basis as described in our engagement tiers (Starter, Core, Advanced). Specific deliverables and scope are agreed upon at the beginning of each engagement and documented in a separate Statement of Work (SOW).
All engagements are month-to-month. There are no long-term contracts or commitments required. Either party may terminate the engagement with 30 days written notice.
Upon termination, DriftOps will deliver all completed work, source code, documentation, and data to the client within 14 business days. Any work in progress will be delivered in its current state.
The free AI efficiency audit is provided at no cost and carries no obligation to enter into a paid engagement.
The client owns all custom code, software, designs, and documentation created by DriftOps during the engagement. Upon delivery, all intellectual property rights transfer to the client.
DriftOps retains the right to use general knowledge, skills, techniques, and experience gained during the engagement, as well as any pre-existing tools, libraries, or frameworks. DriftOps may reference the engagement in marketing materials unless the client opts out in writing.
Invoices are issued on the 1st of each month for the upcoming month's retainer. Payment is due net-15 (within 15 days of invoice date).
Late payments may incur a 1.5% monthly late fee after a 7-day grace period. DriftOps reserves the right to pause work on accounts with outstanding balances exceeding 30 days.
All fees are in USD. Pricing is subject to change with 30 days written notice.
Both parties agree to maintain the confidentiality of all proprietary information shared during the engagement. This includes, but is not limited to: business processes, customer data, financial information, trade secrets, and technical implementations.
Confidentiality obligations survive termination of the engagement for a period of two (2) years.
DriftOps' total liability for any claims arising from or related to services provided shall not exceed the total fees paid by the client in the three (3) months preceding the claim.
In no event shall DriftOps be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
These terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflicts of law principles. Any disputes arising from these terms or services provided shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
DriftOps reserves the right to update these terms at any time. Changes will be posted on this page with an updated "last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated terms. Material changes will be communicated to active clients via email at least 30 days before taking effect.
Questions about these terms? Contact us at [email protected].